This Limited Warranty and Return Policy applies to TDSBot devices and accessories ("Products") sold by WaterTDS Inc. or its authorized sellers. It is given by:
WaterTDS Inc. 2204 Oak Haven Ave, Simi Valley, CA 93065 USA support@watertds.com
Software and online services are covered by our End User License Agreement and Terms of Service, not this warranty. If you have a signed agreement with WaterTDS that includes different warranty or return terms, that agreement controls.
1. Limited Warranty
What is covered: WaterTDS warrants to the original purchaser that the Product will be free from defects in materials and workmanship under normal use, when installed and operated according to the TDSBot installation guide and specifications.
How long: The Warranty Period lasts one (1) year from the date the Product is first activated in the TDSBot app, or, if earlier, six months after WaterTDS shipped it to the original purchaser or authorized seller. If the Product is never activated, the Warranty Period runs from the date of delivery to the original purchaser.
Who is covered: The warranty covers the original purchaser. If an authorized dealer or installer bought the Product to install at your home or business, you are treated as the original purchaser. The warranty is not transferable unless required by law.
2. What the Warranty Does Not Cover
This warranty does not cover:
- water filters, cartridges, membranes, and other consumables, or normal wear such as cosmetic scratches;
- damage from improper installation, including installation not following the TDSBot installation guide, or from connecting the Product to water outside its specified pressure, temperature, or flow ranges;
- damage from accidents, misuse, abuse, neglect, freezing, fire, flood, lightning, power surges, or other external causes;
- Products that have been opened, modified, or repaired by anyone other than WaterTDS or its authorized service provider;
- normal sensor drift that can be corrected by recalibration as described in our help center;
- problems caused by your Wi-Fi network, internet service, mobile device, or third-party filtration equipment;
- installation, removal, or plumbing labor costs, unless WaterTDS agrees in writing; and
- Products without reasonable proof of purchase, or purchased from sellers that are not WaterTDS or its authorized sellers.
Using third-party filters or parts does not void this warranty, but the warranty does not cover damage those items cause.
Water quality: TDSBot monitors water; it does not treat or purify it. This warranty does not promise that your water is safe or that TDSBot will detect every change in water quality. See Section 9 of the End User License Agreement for what TDSBot does and does not measure.
3. What We Will Do
If a covered defect appears during the Warranty Period and you make a claim as described in Section 4, WaterTDS will, at its option:
- repair the Product;
- replace it with a new or refurbished Product of equal or better functionality; or
- if repair or replacement is not reasonably possible, refund the price you paid for the Product.
If the original model is no longer available, we may replace it with the closest available model. A repaired or replacement Product is covered for the remainder of the original Warranty Period or 60 days from the date we ship it, whichever is longer. Replaced parts and Products become WaterTDS property.
We pay for shipping the repaired or replacement Product back to you, and we provide a prepaid return label for Products we ask you to send back under this warranty.
4. How to Make a Warranty Claim
- Contact us within the Warranty Period through our support form or at support@watertds.com. Include your name, the device serial number, proof of purchase (an invoice, receipt, or dealer paperwork), and a description of the problem.
- Troubleshoot with us. Many issues can be fixed remotely through recalibration, a firmware update, or network changes. We may ask for readings, photos, or a short video.
- Return the Product if needed. If we cannot resolve the issue remotely, we will give you a return authorization and shipping instructions. Please send the Product, with its sensors and cables, within 14 days of receiving the instructions. Original packaging is not required for warranty returns, but please pack the Product securely.
- Resolution. We will email you when we receive the Product and tell you the outcome. We aim to complete repairs, replacements, or refunds within 30 days of receiving the Product.
If we find the Product is not covered, we will tell you why and, at your choice, return it to you at your cost or dispose of it with your permission.
5. Return Policy (30 Days)
Separate from the warranty, you may return a Product bought directly from watertds.com for any reason within 30 days of delivery. Products bought from other sellers follow that seller's return policy.
Conditions: Returns must include the device and all sensors, cables, adapters, fittings, and documentation that came with it, undamaged apart from normal installation. Installed Products may be returned if they are removed carefully and all parts are included. Original packaging is appreciated but not required.
How to return.
- Contact us through our support form or at support@watertds.com within 30 days of delivery, with your order number.
- We will send a return authorization and shipping instructions. Please ship the Product within 14 days of receiving them.
- Once we receive and inspect the Product, we will refund the purchase price to your original payment method, usually within 10 business days. Your bank may take longer to post the refund.
Shipping costs: Original shipping charges are not refunded, and you pay return shipping, unless the Product arrived damaged, defective, or incorrect, or the law requires otherwise. In those cases we cover return shipping.
Returns that don't qualify: If a returned Product is missing parts or has damage beyond normal installation, we will contact you. We may offer a partial refund, or return the Product to you at your cost, or dispose of it with your permission.
6. Implied Warranties
This Limited Warranty is the only express warranty WaterTDS gives for the Products. No employee, agent, dealer, or installer may change or add to it.
Consumers: ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE ONE-YEAR WARRANTY PERIOD. Some states do not allow limits on how long an implied warranty lasts, so this limit may not apply to you.
Business purchasers: If you bought the Product for business use, then, to the maximum extent permitted by law, WaterTDS disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
7. Limitation of Remedies and Damages
Your remedies under this warranty are those described in Section 3. TO THE EXTENT PERMITTED BY LAW, WATERTDS IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM A BREACH OF THIS WARRANTY OR OF ANY IMPLIED WARRANTY, INCLUDING WATER DAMAGE TO PROPERTY, LOSS OF USE, OR LOST PROFITS. This limit applies even if a remedy fails of its essential purpose. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limit may not apply to you.
Nothing in this policy limits liability for death or personal injury caused by WaterTDS's negligence, for fraud, or for anything else that cannot be limited by law.
8. Your Legal Rights
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or country to country. This policy does not limit any consumer rights that cannot be waived under applicable law.
9. Contact
For warranty claims, returns, or questions, contact WaterTDS Inc. at 2204 Oak Haven Ave, Simi Valley, CA 93065 USA, through our support form, or at support@watertds.com.