Terms and Conditions | Privacy Policy

Watertds.com Privacy Policy

Our privacy policy at its core is simple. You should know what data we collect when you use our products and services, why we collect it, and how we use it. You should also have appropriate control over it.

watertds.com is committed to safeguarding your privacy. This statement discloses the privacy practices on watertds.com web site. This policy may change from time to time so please check back periodically.

We will never sell or share your name, email address, or other personally identifiable information to any third party ever without your consent or a court order.

watertds.com uses encryption (TLSv.1.2) for security and to protect data while transmitting content between your browser and our servers. You can recognize the secure connection on the browser address line by noticing that our website address begins with https:// and a lock symbol appearing on the browser’s address bar. While we have taken numerous measures to implement security, absolute protection is not always guaranteed.

What information do you share with watertds.com?

Information you provide to us:

There are various ways you can provide information to us including as follows:

Purchase information: When you make a purchase from us, you will typically provide us with your billing and ship to address, payment method. In that case, you may provide our payment processor “Stripe” your payment information such credit card/debit card number, card expiration date, CVV, and billing address. watertds.com does not retain any of your information other than the transaction details.  The applicable data protection and privacy policies of Stripe can be viewed at https://stripe.com/privacy.

Account Information: You have to create an account, purchase and install a TDS Bot to use watertds.com services. watertds.com provides real time quality of water of your reverse osmosis water filter system, alerts you to changing water quality as set by you. It also provides predictive filter cartridge maintenance alerts. If you choose to create an account, we ask for your name, e-mail address and/or phone number, the type of water filter system you will install the TDS Bot on, the address where the device will be used. We also collect IP address to get the location from where our services are accessed. All of this information is private. The TDS Bot sends the Incoming and outgoing TDS along with Temperature and flow rate data to our servers. It is understood that watertds.com will co-retain rights in perpetuity to the Incoming TDS & Temperature data for aggregating it by locality or zip code to be publicly shared for the community at large. 

We utilize your contact information to verify your account, personalize our services, login, and to keep your account safe and to help prevent abuse. Your mobile number may be used for sending you text messages as the law in your country permits. You can use the setting for email and text notifications in your account.

Automatically collected information and information TDS bot generates

When you use our device and services, we automatically collect or generate certain information about you and your filter system as follows:

• TDS Bot Log and Sensor Information: When your TDSBOT is connected to our Services, our Servers will collect various sensor data, such as incoming water quality, temperature etc. Our services will generate additional information from this data.
• Website & Mobile App Logs / Usage Information: When you use our website and mobile apps, our server collects log and usage information, including type of operating system, browser used, pages viewed or features used, and IP address amongst others. We collect information about the computer or mobile device you use to access our website and mobile apps
• Location Information: We only use the address information where you have installed the TDS Bot.

What information we receive about you?

watertds.com may have external links and ads as part of the service. The advertiser or the provider of external links or content may determine where your click came from, cookie identifiers or IP address.  We use cookies [small piece of data] like many websites to collect website usage data to operate and enhance our services. On your browser, you have the ability to decline cookies. Should you disable cookies, some of our services may not function properly. By allowing cookies, we are able to serve you better by understanding your language preference, securing your account better, gather information on how you use our services so that we can provide more personalized content, ads and external content. watertds.com servers collect “log data”. When you interact with our service, our server logs your IP address, browser type, operating system, pages visited, location, your mobile carrier, device information, and cookie information. We use this data to operate our services and to improve our content including ads and external content.

Google Analytics/Facebook/Twitter plugins:

We use Google Analytics for providing us information of page views, country from where users come from and other high level data so that we can enhance our services. You can disable this collection of data by disabling cookies from Google analytics. Please note that if you disable all cookies, some functionality of our services will not be available. More information on how Google analytics handles user data and their privacy policy can be found here: https://support.google.com/analytics/topic/2919631?hl=en&ref_topic=1008008

 We also use Facebook/Twitter/LinkedIn/Microsoft plugins for you to share our services. The privacy policy and data usage policies are here:

https://www.facebook.com/privacy/explanation 

https://twitter.com/en/privacy 

https://www.linkedin.com/legal/privacy-policy?trk=homepage-basic_footer-privacy-policy

https://privacy.microsoft.com/en-US/privacystatement

How do we use this information? How is this information shared?

We use the personal information you give to provide real time water quality of your RO water filter system, alerts about water quality, and predictive filter maintenance alerts. We utilize your e-mail address or mobile phone number to send you transactions such as password reset, order details, and other account related matters. We also send, on your request, personalized alerts selected by you, newsletters, and alerts regarding special offers available only to watertds.com members. As a registered user, you have the ability to opt in or opt out from receiving the alerts or other promotional content from watertds.com at any time.  

We will disclose information that we gather only in the aggregate in order to analyze usage and attract advertisers, corporate sponsors or merchant affiliates. By knowing a little about you, we are able to deliver more relevant advertisements and content, and hence better serve you. You can change your account preferences for displaying ads at any time if you are a paying member.

How can I manage or delete information I have shared?

You need your login details prior to deleting your account. You can delete your account in its entirety or any part of it at any time through the account section after you have logged into your account. Please note that once you delete your account, all the data you provided is deleted along with your filter system and associated historical data, profiles of your family and friends. Deleting does not mean that all data is deleted forever. For a period of 3 months data is still present on our server but it is not accessible. In case you deleted the account by mistake you can reinstate the account by emailing us within 3 months. After this period the account is deleted from our server. In case you want to delete the account right away please email us at support@watertds.com.

Data used for orders:  While deleting an account deletes the account information like personal data, relevant data of any orders that you may have placed is still retained as per company law for a period of 5 years. This data is required in case there is any question by you or the credit card companies that process payments.

How will you notify you of changes to this policy?

This policy may change from time to time so please check back periodically. The most recent policy will govern the use of your personal data and will be at https://watertds.com/privacy. By continuing to use our services, after changes have been updated, you agree to be bound by the revised privacy policy

How to contact us with questions?

Questions regarding this statement or general data protection queries should be directed to our help desk by e-mailing help@watertds.com.